Refund and Return Policy

1. ELIGIBILITY FOR REFUNDS

1.1 Refunds for nutritional supplements are available within 30 days of purchase.

• Products must be unopened, unused, and in their original packaging to be eligible.
• Testing services, consultations, nutrition plans, digital products, and coaching sessions are not eligible for return or refund.
• Orders placed by non-members are not eligible for refunds and may be canceled at our discretion.

2. HOW TO REQUEST A REFUND

• Contact our customer support team via email at [email protected].
• Provide your order details and the reason for your refund request.

3. REFUND PROCESS

• Upon receiving your request, we will review it promptly.
• If eligible, we will process the refund in up to 10 business days.
• Refunds will be issued to the original payment method.

4. RETURN POLICY

4.1 Eligibility for Returns:

• Returns for nutritional supplements are available within 7 days of purchase.
• Products must be unopened, unused, and in their original packaging to be eligible.
• Testing services, consultations, nutrition plans, digital products, and coaching sessions are not eligible for return.

4.2 How to Initiate a Return:

• Contact our customer support team via email at [email protected].
• Provide your order details and the reason for your return request.

4.3 Return Process:

• Upon receiving your request, we will review it promptly.
• If eligible, we will provide instructions for returning the product.
• Refunds for returned products will be issued to the original payment method within 10 business days after we receive the returned product.

5. EXCEPTIONS

• Opened or partially used products are not eligible for refunds or returns.
• Shipping costs are non-refundable.
• Testing services, consultations, nutrition plans, digital products, and coaching sessions are not eligible for return or refund.
• Orders placed by non-members are not eligible for refunds.

If you have any questions or need further assistance, please contact us at [email protected].